Our client is a 35-year-old hotel management and development company seeking a General Manager for their Hampton Inn property in Terre Haute, IN. Based in Florida, the company has been named multiple times to Inc's list of fastest growing private companies in the United States. They currently have 23 properties in their management portfolio and offer a dynamic work environment with avenues for professional and personal growth. Emphasis is placed on creating a positive work environment where team members feel like they are part of a family, receive a high level of respect, and are recognized for their merits and accomplishments.
We are seeking an individual who embody the core values that are integral to the company's success:
The General Manager position is responsible for the following:
Operations: Coordinate and actively manage housekeeping, maintenance, breakfast service, and guest reception departments to ensure a consistent, high quality guest experience. Monitor guest satisfaction scores on a daily basis. Respond to guest complaints and to resolve issues and come to satisfactory resolutions.
Supervise weekly, monthly, and quarterly deep cleaning and preventative maintenance initiatives . Exceed brand and ownership standards of performance and excellence. Ensure that all daily, weekly, and monthly reporting is complete and up to ownership standards. Carefully monitor employee labor hours and ensure they do not exceed budget. Ensure that all department heads are completing daily/weekly/monthly responsibilities and checklists. Inspect rooms with housekeepers on a weekly basis . Submit PO's to home office on a timely basis. Be on call 24 hours a day to assist with any issues with the hotel.
Revenue Maximization: Continually monitor local market and comp set and strategically calibrate rates to ensure we out perform the local comp set. Engage local community through CVB, Chamber, and others to stay connected to events in the area.
Sales and Marketing: Implement and maintain an effective sales and marketing plan. Manage sales director to ensure group bookings, LNRs, and SMERF business. Engage with guests at breakfast and throughout the day to gain valuable feedback on guest experience.
Employee Staffing and Development: Hire, train, and develop new employees. Delegate appropriate duties to maximize employee labor hours and minimize employee turnover
Budgets and Forecasting: Must be able to maintain all hotel departments and operations within budget and utilize conservative economics in ordering all supplies for hotel operations to ensure best ROI . Actively work with ownership to create budgets and forecasts.
Compensation will be determined by experience.
Minimum 2+ years of documented, franchised select service hotel management.
Ability to leverage provided technology to effectively manage the property.
Must possess an ability to take direction, manage employees, accomplish tasks independently, and pay attention to detail, to ownership's high standards, with little supervision.
Ability to supervise, delegate, and manage several tasks at once.
Ability to remain calm and in control in emergency or difficult situations.
Ability to work a flexible schedule, including weekends.
Ability to read, write, and speak English utilizing proper grammar and diction. Spanish speaking/writing ability is a plus.
Possess a friendly, cheerful, and hospitable attitude at all times.
Ability to use tact and diplomacy to resolve conflicts with guests and/or between team members.
Proper grooming and professional appearance is required.