Our client is seeking experienced Contact Center Lifecycle Engineer to join our Collaboration team to analyze, plan, build and modify technology systems supporting our advanced contact center and collaboration capabilities. The work will require detailed engineering to meet business requirements, then help the entire technologies team implement/maintain and realize the value of these investments through industry best practices for deployment and operations.
The ideal candidate for this role will have the following attributes: The Engineer needs to participate in the full life cycle of client implementation, including – Requirement gathering, Design, Build, Configuration, Testing and Support. The candidate will need to be able to interpret and analyze business requirements to identify risks and design appropriate solutions. The candidate must have expertise level experience and working knowledge of Voice over IP and Cisco UCCE. Must have strong switching and routing background and extensive experience in Cisco Unified Communications Manager (CUCM) designs and be able to configure, support, and troubleshoot CUCM. The work will include Contact Center Engineering as well as integrations and management of peripheral systems, including but not limited to Call Recording, Workforce Management, CTI and Chat Utilities.
Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments. May supervise others.
Key Skills and Experience Requirements