• Client Service and Application Support

    Job Locations US-GA-Decatur
    Job ID
    2019-1294
    Category
    Information Technology
    Type
    Regular Full-Time
  • Overview

    Small and nimble tech agency in Decatur, GA works exclusively for F100 client and prides itself on having really really smart people, who require little to no supervision, and who enjoy the challenge of working in a zero-defect environment. Be part of a small team that works in a very relaxed environment while creating applications for this blue chip client. This individual will be responsible for:

     

    • Managing client requests for application support and trouble shooting
    • Tracking issues, identifying trends/needs, working with Dev team to resolve
    • Professionalism in all written or oral communication is critical
    • Career path to be trained in Project Management and Account Services

     

    Qualifications:

     

    • College degree preferred but not required
    • 3 – 4 years’ experience in customer service /application support/troubleshooting experience
    • Computer literate: MS Office, PC and/or MAC environments; expertise in Excel required. Working knowledge of HTML preferred.
    • Working knowledge of content management systems (CMS) a plus
    • Extremely organized and highly detail oriented
    • Extremely friendly, thoughtful, articulate and polite; not afraid to ask for help before committing to next step
    • Experience in QC/testing for UX with data-driven applications a huge advantage

     

    In return you will receive:

     

    • Competitive salary and bonus
    • 100% paid major medical; dental and vision available
    • Paid vacations and holidays
    • Flexible scheduling (but primarily in-office position)
    • No cubicles, no timesheets, no hassles
    • Great team to work with, creating challenging solutions for world-class client.

     

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