• Flight Coordinator - Night Shift

    Job Locations US-TN-Memphis
    Job ID
    2019-1285
    Category
    Customer Service/Support
    Type
    Regular Full-Time
  • Overview

    Our client, a private charter jet service, is seeking a Flight Coordinator to join their team in Memphis. This would be a night shift position and the night shift is from 5:00 pm - 5:00 am, 4 days on, 4 days off. 

     

    The flight coordinator will book flights through brokers and individuals and will be compensated a salary plus commissions. The successful candidate will be able to multi-task and balance a number of different items such as aircraft, pilots, fuel, etc. Most of the work is over the phone, so s/he must be able to communicate and be friendly to clients. Must be computer literate and able to type. Responsibilities include:

     

    Logistics:

    • Book/schedule trips for charter clients and private owners
    • Research fuel pricing, airport fees and other trip costs (crew accommodations, ground transportation) to maximize company efficiencies and revenues
    • Ensure flight crews are scheduled in conformance with government regulations
    • Provide all required documentation to U.S Customs and foreign agencies for international trips
    • Observe and analyze current weather, forecast and world events to recognize potential impact on flight schedule
    • Communications with various departments to ensure quality operation

    Sales/Marketing:

    • Provide quotes for trips, cross referencing contracts and/or special program pricing to ensure accuracy
    • Directly market service to potential clients via email, industry programs and company web site
    • Actively identify potential customers/contacts
    • Import new customer/contacts into company marketing programs (ex. Constant contacts)
    • Follow-up with clients after trips are complete to ensure satisfaction, encourage repeat business

    Accounting:

    • Reconcile flight records and invoices after trips to ensure accuracy in charges and validity of charges
    • Prepare all post flight paperwork to be sent to accounting for invoicing
    • Responsible for contact vendors for correction of any billing errors or discrepancies

    Customer Service:

    • Heavy sales and phone duties
    • Providing charter quotes in response to client phone calls, emails, and web site requests
    • Booking trips
    • Arranging/coordinating client ground transportation, catering, or other special needs
    • Ensuring contracts and payment arrangements for services

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