• IT Specialist

    Job Locations US-TN-Memphis
    Job ID
    2019-1277
    Category
    Information Technology
    Type
    Regular Full-Time
  • Overview

    IT Specialist

    Summary

    Provide user support on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.

    Essential Functions

    • Respond to requests for technical assistance in person, via phone, electronically
    • Diagnose and resolve technical hardware and software issues
    • Research questions using available information resources
    • Run routine daily, weekly and monthly reports and inform supervisor(s) of findings
    • Assist in building new machines for new and existing users
    • Provide mobile device support and setup for users
    • Identify and escalate situations requiring urgent attention
    • Track and route problems and requests and document resolutions
    • Inform supervisors of recurring problems
    • Stay current with system information, changes and updates

    Education and Experience

    • Bachelor’s degree preferred, but not required
    • Working knowledge of fundamental operations of Windows operating systems (Windows 7, Windows 10), Microsoft Office, common web browsers, PC hardware, and other equipment
    • Knowledge and experience of customer service practices
    • 2-3 years’ experience in similar capacity

    Travel

    • Periodic trips to Nashville office (one day or one night)

    Competencies

    • Oral and written communication skills
    • Learning skills
    • Customer service oriented
    • Problem analysis
    • Problem-solving
    • Adaptability
    • Team interaction

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