A Client Service Manager works closely with key clients to analyze requirements, develop and manage a conversion strategy to install the client account within established project timeframes that meets client and Adams Keegan processing objectives. This individual is 100% responsible for new client implementation and on-boarding experience. Trains and provides first level product support to client in HRIS system. Following implementation, this key individual will be responsible for the client's overall satisfaction and retention. Responsible for addressing and solving client issues through hands on research and problem solving, leveraging internal and external resources as needed. Promoting total client satisfaction by establishing a sound business relationship between client and Adams Keegan. By serving as an internal client advocate, the Client Service Manager will proactively monitor the client’s satisfaction through regularly scheduled calls and visits. Maintains comprehensive records on service activities to monitor client satisfaction. Educates the client on technology enhancements. Coordinates special request, reports and queries. Research, resolve and respond to telephone and e-mail inquiries from client employees. Individual must exercise sound independent judgment to manage projects and client expectations. Must possess excellent communication skills.
Bachelor degree in Human Resource, Business Administration or related field
Two to four years experience in Client Relationship Management with an emphasis on: