The Benefits Consultant performs a multifaceted array of duties in support of the day-to-day operations of the
insurance agency. Major activities include assisting clients and potential clients with employee benefit plan design
consultation, customer service, enrollment meetings, correspondence (including regularly scheduled client
meetings), creating spreadsheets, interaction with agents, carriers and clients, creating proposals, filing,
completing/processing applications, payments and enrollments, collecting data and systematic follow up to insure
ESSENTIAL DUTIES AND RESPONSIBILITIES
Function as employee benefit plan consultant and customer service liaison between customer (group client,
insured, carrier) and agency, client or carrier via telephone, email, letter and in person. Perform regular client
visits to continuously provide guidance/education and high level of customer service. Routinely revisit client
wants and expectations to determine need for adjustment or change in services provided.
Work with client to obtain all relevant information for quotes, plan design and proposals. Assist as needed to
submit information to carrier, follow up and receive quotes in timely manner. Review and finalize spreadsheet
comparing quotes. Prepare proposal for presentation to client.
Advise client of carrier eligibility requirements, employer contributions, care management and prior
authorization expectations and network coverage limitations. Consult with client to determine contribution and
eligibility strategies that best meet client needs.
Maintain client privacy and confidentiality in accordance with all federal, state, local and company
requirements. Promptly notify President of any questions or suspected issues with confidentiality or privacy.
Maintain current insurance license at the appropriate licensure level in accordance with applicable state law.
Work together with client and/or clients authorized agent to insure accurate and timely deductions for group
Direct and manage group enrollment (new and recurring open) according to carrier requirements and agency
procedures. Function as liaison between group and carrier to identify enrollment errors. Coordinate enrollment
ads and deletes with billing reconciliation efforts.
Assist customers with policy questions and change requests. Notify President of any non standard or
Per carrier requirements and agency procedures, process new applications and payments, document payment
receipt and forward to carrier.
File all applications, notes, quotes, proposals, contracts and correspondence in accordance with agency
Other duties as required or assigned.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the
EDUCATION and/or EXPERIENCE:
4 year college degree or equivalent (preferred)
A.S. degree or equivalent 2 year post high school certificate
Current licensed in state of Georgia as life and health insurance agent
Minimum 2 years insurance industry experience in key account management and/or sales