• IT Helpdesk Specialist

    Job Locations US-TN-Memphis
    Job ID
    Information Technology
    Regular Full-Time
  • Overview

    IT Helpdesk Specialist

    Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.

    Main Job Tasks and Responsibilities

    • Respond to requests for technical assistance in person, via phone, electronically
    • Diagnose and resolve technical hardware and software issues
    • Research questions using available information resources
    • Advise user on appropriate action
    • Follow standard help desk procedures
    • Log all help desk interactions
    • Redirect problems to correct resource
    • Identify and escalate situations requiring urgent attention
    • Track and route problems and requests and document resolutions
    • Prepare activity reports
    • Inform management of recurring problems
    • Stay current with system information, changes and updates

    Education and Experience

    • Bachelor’s degree preferred
    • Working knowledge of fundamental operations of Windows operating systems (Windows 7, Windows 10), Microsoft Office, common web browsers, PC hardware, and other equipment
    • Knowledge and experience of customer service practices
    • 1 year experience and training in troubleshooting and providing help desk support

    Key Competencies

    • Oral and written communication skills
    • learning skills
    • Customer service orientation
    • Problem analysis
    • Problem-solving
    • Adaptability
    • Team interaction

    Job Type: Full-time


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