Adams Keegan is a national employer services firm committed to providing unmatched service and stewardship to our clients.
We are expanding our team in Nashville, TN and seeking individuals who are committed to being part of a best-in-class client service team.
A Client Service Specialist works closely with Sales in our Nashville branch. The CSS will support sales efforts by creating proposals, doing research, demonstrate the system on sales calls, and serve as a human resource/payroll SME to prospects. The CSS will work with clients to analyze requirements, develop and manage a conversion strategy to install the client account within established project timeframes that meets client and Adams Keegan processing objectives. This individual is 100% responsible for new client implementation and on-boarding experience. Trains and provides first level product support to client in HRIS system.
Following implementation, this key individual will be responsible for the client's overall satisfaction and retention. Responsible for addressing and solving client issues through hands on research and problem solving, leveraging internal and external resources as needed. Promoting total client satisfaction by establishing a sound business relationship between client and Adams Keegan. By serving as an internal client advocate, the Client Service Manager will proactively monitor the client’s satisfaction through regularly scheduled calls and visits. Maintains comprehensive records on service activities to monitor client satisfaction. Educates the client on technology enhancements. Coordinates special request, reports and queries. Research, resolve and respond to telephone and e-mail inquiries from client employees. Individual must exercise sound independent judgment to manage schedules, client visits and priorities to achieve tasks. Must possess excellent communication skills.
Bachelor degree in Human Resource, Business Administration or related field