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Client Service / Sales Support Specialist

Client Service / Sales Support Specialist

Job ID 
2017-1147
Job Locations 
US-TN-Nashville
US-TN-Nashville
Category 
Administrative/Clerical
Type 
Regular Full-Time

More information about this job

Overview

Adams Keegan is a national employer services firm committed to providing unmatched service and stewardship to our clients.

We are expanding our team in Nashville, TN and seeking individuals who are committed to being part of a best-in-class client service team. 

 

A Client Service Specialist works closely with Sales in our Nashville branch. The CSS will support sales efforts by creating proposals, doing research, demonstrate the system on sales calls, and serve as a human resource/payroll SME to prospects. The CSS will work with clients to analyze requirements, develop and manage a conversion strategy to install the client account within established project timeframes that meets client and Adams Keegan processing objectives.  This individual is 100% responsible for new client implementation and on-boarding experience.  Trains and provides first level product support to client in HRIS system. 

 

Following implementation, this key individual will be responsible for the client's overall satisfaction and retention. Responsible for addressing and solving client issues through hands on research and problem solving, leveraging internal and external resources as needed. Promoting total client satisfaction by establishing a sound business relationship between client and Adams Keegan. By serving as an internal client advocate, the Client Service Manager will proactively monitor the client’s satisfaction through regularly scheduled calls and visits.  Maintains comprehensive records on service activities to monitor client satisfaction.  Educates the client on technology enhancements.  Coordinates special request, reports and queries. Research, resolve and respond to telephone and e-mail inquiries from client employees.  Individual must exercise sound independent judgment to manage schedules, client visits and priorities to achieve tasks.  Must possess excellent communication skills.

 

ESSENTIAL FUNCTIONS:

  • Supports sales efforts by assisting with sales presentations and HRIS demonstrations
  • Create sales proposals, develop quotes, research and create presentations to support sales efforts in the Nashville office
  • Collects and analyzes client requirements and works with client's payroll, HR and IT staff to design appropriate solutions
  • Completes new client set up with sales executive (may involve occasional travel)
  • Responsible for entering new client data directly into Summit/Efficenter/CRM
  • Coordinates and conducts new client enrollments involving:  payroll paperwork & benefit paperwork
  • Collects and organizes employee data from enrollment meetings and distributes to appropriate departments
  • Conducts thorough transition meetings with operations department and client services
  • Thoroughly trains new client contact on HRIS system & is the key contact for the client
  • Works with Payroll, Benefits and HR department to resolve client issues in a timely and accurate manner
  • Proactively monitor client satisfaction through regularly scheduled calls and visits.  Produce a 60 day review for new clients
  • Research, resolve, and respond to telephone and e-mail inquiries from client & client employees regarding:  benefits, payroll, WC, and web-based HRIS
  • Initiates background checks & drug testing
  • Liaison for Recruitment Services, assisting with data gathering for open positions
  • Assist payroll department in gathering incomplete client employee data
  • Assist HR department with client employee E-Verify open cases
  • Assist 401(k) in communicating 401(k) eligibility
  • Assist Benefits department in communicating benefit enrollment issues  

 

Education

Bachelor degree in Human Resource, Business Administration or related field